Charge 3 failed to pair with my Android phone

[Hich1600]

When I try yo connect my Charge 3 to my Phone (android) it shows connection is failed. Note that I am using Fitbit app, to pair the tracker, it shows "We found your tracker" but the connection fails every time.

Moderator edit: subject for clarity/format

[WilsonFitbit]

Hello @Hich1600. Welcome to the community forums! 

Thank you very much for the detailed information. At this time, I'd recommend making sure that the Fitbit app for your mobile device is up to date. In addition, if your Charge 3 used to be paired with an old phone, I'd recommend removing the Bluetooth connection between your old phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request. Also, please make sure no other mobile devices are nearby as this can interfere with the set up or sync process.

If you still continue experiencing an inconvenience to complete the set up process, I'd recommend following the troubleshooting steps in this help article: Why can't I set up my Fitbit device?

[Hich1600]

@WilsonFitbit unfortunately, it did'nt work, I tried all the steps, I got the message "We have found your tracker" but the connection failed every time even on PC windows 10.

[WilsonFitbit]

@Hich1600 Thank you for your reply. 

I'm sorry for the experience and thank you for following the suggested tips. Since the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. You can get in touch with them through chat or over the phone, but phone wait times have been longer than normal. Click here to get connected. 

On a side note, I'd like to let you know that devices likes the Ace 3, Ace 2, Aria Air, Charge 3, Charge 4, Inspire 2, Sense, Versa 2, and Versa 3 - aren't supported on Windows 10 and require a compatible Android phone, iPhone, or iPad. For more information about the compatibility, please check: https://www.fitbit.com/global/us/technology/compatible-devices. 

Hope this helps. 

[NannyRose]

I am also having the same issues. My app is up to date and I have Uninstalled and reinstalled the app. I have it will pair up for one time then it will not update. 

[WilsonFitbit]

Hello @NannyRose. Welcome to the community forums. 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. I was able to see that you reached out to our Support Team and they have provided information and assistance. If you still have additional questions or inquiries, I recommend replying back to your case and they will be more than glad to continue assisting you. 

[Hich1600]

Finally it works, i would like to share my experience with this problem and hope it can help, so I did let the tracker without charging until the battery exhaustion 0% , than I fully charge it, and followed the steps with success, easy pair and easy connect. that's it.

thank you for your help.

Regards.

[AndreaFitbit]

Thanks for getting back to us and for sharing the steps that worked for you to pair your Charge 3 @Hich1600. 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums.