Charge 3 failing for the fourth time in 2 years

[Vibeke40]

Hi.

This is my fourth charge 3 in a very short time, each failing the same way. 

it stops with notifications ( happened a few weeks ago)

after a while it will not sync, stopped syncing 06 oct 21

it shows the wrong time by half an hour, showed the wrong time from 07 oct 21

I have tried to

reinstalled the app

turned the Bluetooth of and on

rebooted the device 

cleared userdata

unpaired and reinstalled the device

rebooted while charging 

My charge 3 is up to date in software 
My app was updated Oct first, no new updates, just checked.

Have tried several times to reconnect the device to my phone, it took several attempts to make it, as my device could not connect to my phone even if my phone found the device. It connected but will not sync, will not show notifications, and it shows the wrong time. Tried this and was successful in connecting twice out of several attempts, but the device will not work.

I am now sick and tired of it all, though I love fitbit. I got my fitbit for Christmas 2019, and hav had it replaced in July 21, 2020, October 13, 2020 and May 31, 2021. 

My original charge 3 was purchased online on NetOnNet December 2019. I live in Norway. I have Samsung 20 S+, 4g.

Please help, I'm sick and tired of this problem. 

Best regards, Vibeke. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Vibeke40.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[Vibeke40]

Hi.

Yes, I've gotten help through twitter support. I am getting my new Sense today. Opted for the 50% off on a new watch instead og replacing the one I had for the fourth time. It must be a charge3 problem, because my charge2 works wonderfully without any problems in any way.

I hope that my new watch will work fine. I'm excited 🤩.

[EdsonFitbit]

Thanks for your response, @Vibeke40.

Congrats on your new Fitbit Sense. You can find the Product Manual here.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Feel free to contact us at any time.