I have gone back and forth with FitBit by phone and by email. They even messed that up by changing my case # after one of my phone calls. After making that mistake clear to them, they were able to see & piece together my multiple issues with this device - my initial complaint about not getting steps while doing work in the house because I'm not walking far enough at a time for it to "catch up" as they claim will happen but doesn't - and isn't the way the tracker is supposed to work with an accelerometer anyway. Although multiple issues have become clear, most but not all, which are just design flaws.
I am a long time FitBit ONE tracker user. I also use the FitBit scale. They can see that I am a dedicated customer who has missed a day of tracking only very few times because I forgot to put it on, or most recently because my ONE failed to charge anymore, in the past 6+ years and have tracked over 28 million steps. That being said, I think they are taking my complaints seriously because of the detailed information I have given them. They have now admitted they can't help but are working on it (allegedly) I realize this is another form letter to me of copy and pasted paragraphs to suit my complaints. You will see in this complete copy and paste of my last message from them which I guess means, "don't call us, we'll call you". The last 2 paragraphs repeat themselves. One has a little more info in it because I had questioned why so few activities upload to Strava (the answer to which I found out prior to them telling me - I had assumed all activities supported by Strava would upload, but no, no non-GPS FitBit activities will upload. Which is too bad when the FitBit GPS won't connect.)
And for the record, my swims continue to have lengths swam miscounted which is obvious due to the odd length count which should always end up even.
Here is the full body of the last message to me from FitBit tech support:
Hello,
As you may know, our customer's voice has always been essential in the development of our services and products that is why we have passed your comments along to the appropriate team for further review, the truth of the matter is that your remarks are always appreciated and are crucial for our team as we continue to find ways to make your experience even better.
And also, we would like to thank you for all the information provided, it was indeed of great help for us and the thing is that we will give our best to address this unusual situation internally so as to fend off this occurrence to keep happening to you or any other Fitbit member in the future.
Due to the complexity of this process, it may take longer than expected, and thus being the reason why we can't determine any specific date to provide our customer. Therefore, we advise our users to check back with us regularly to verify any updates. As of right now, our engineers have been investigating a quick remedy to your case, we would appreciate your time and patience while our team is working diligently to come up with a resolution.
It's a fact that this is indeed an area of improvement. There's no doubt that we will make the most of it. In fact, your opinion matters to us. Hence, we look forward to making your Fitbit experience even better. And remember, if you happen to have additional questions or concerns. Please, let us know, we will be happy to look into it. Also, only GPS data recorded with a device will be synced to Strava. Exercises recorded with the Fitbit app or don’t have GPS data are not synced to Strava.
It's a fact that this is indeed an area of improvement. There's no doubt that we will make the most of it. In fact, your opinion matters to us. Hence, we look forward to making your Fitbit experience even better. And remember, if you happen to have additional questions or concerns. Please, let us know, we will be happy to look into it.
Sincerely,
