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Charge 3 - failure in Fitbit-App after recent update (30.03.2021)

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Yesterday my Fitbit-App was updated automatically. Some features are really nice (e.g. sleep details), but since yesterday there's a really big problem with the documentation of food! The app frequently "forgets" tracked food, changes the amount by itself and the sum of calories isn't shown at all anymore. That's quite annoying.

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@SaraGermany Welcome to the Community. 

 

Sorry to hear about this. Try logging out from the Fitbit app, restart your phone and log back in to troubleshoot this issue.

 

Hope this helps.

Alvaro | Community Moderator

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Hi,

 

I deinstalled the app, reinstalled it, logged out, restarted my phone but no, this procedure didn't help. It still doesn't work. It's even worse because the app now lost a lot of information of today and yesterday. 

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Same here, with no luck. 

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