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Charge 3 firmware update and screen issues

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‎11-13-2020 16:38 - last edited on ‎11-14-2020 05:30 by Fitbit Moderator

‎11-13-2020 16:38 - last edited on ‎11-14-2020 05:30 by Fitbit Moderator

Hi! I have trouble with my charge 3. It is not working properly and says updating. Black screen with a line in the middle. Showing the wrong time.

 

 

Moderator edit: updated subject for clarity

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‎11-14-2020 05:29

‎11-14-2020 05:29

Hi @Pipay, it's great to see you in our Fitbit Community. I'm sorry to hear about the updating and screen issues that your Charge 3 has experienced.

 

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issues get fixed.

 

Finally, try the troubleshooting steps included in this help page in order to fix the firmware update issue.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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