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Charge 3 firmware update damaged my tracker

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‎07-17-2020 09:50 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

‎07-17-2020 09:50 - last edited on ‎09-15-2020 16:44 by Fitbit Moderator

I've had this tracker since it was originally released. Never had a single problem until two days ago. When Fitbit required a firmware update. I couldn't sync. I followed all steps in troubleshooting. And know I can't re-setup the device. I can't even pair the device anymore. I spoke with customer care, walked through all of the same troubleshooting steps; no resolution. Clearly there is something wrong with the tracker since the update. All they will do is offer me a 25% discount for a new tracker. SERIOUSLY, why would I buy another Fitbit????

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2 REPLIES 2

‎07-17-2020 11:16

‎07-17-2020 11:16

a firmware update has been announced today - click to read about it. Might be you'd benefit from updating your device.

Stepping in the U.S.A. since September 2013. Android 14

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‎01-20-2021 00:11

‎01-20-2021 00:11

I have exactly the same problem!! it's ridiculous!!!!🤬

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