Charge 3 flashing between 2 screens

[SusieB54]

Charge 3 not working

On 24 November it started vibrating and flashing between screens.

I tried to reboot it which failed it did not roll over the date or exercise history for 3 days.

It can now be accessed if attached to the charger and is stuck on November 25.

The battery is not charging.

Moderator Edit: Clarified subject

[AlvaroFitbit]

@SusieB54 I hope you're doing well!

Let me help you with your Charge 3 screen not working and it not charging. Also thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[SusieB54]

Sent from my Galaxy

[SusieB54]

Thank You Alvaro, just wanted to let you know that my Charge3 now only wake up if connected to the charger.

Even when happens it is still stuck on November 25 and will not accept charge.

I was wondering when I should expect an email from the support team.

Also as my Charge3 is still under guarantee will it be repaired or replaced.

Thank you Susie

[AlvaroFitbit]

@SusieB54 thank you for your reply.

You will get an email from Support and they will determine how to proceed but hopefully they will provide a good resolution to this issue.

Keep me posted.

[SusieB54]

Hi Alvero

Can you please tell me the exact $ discount (50%) of retail price of
Charge 3 as I am considering upgrading to a Charge 4, however if I
will have to pay more than A$100 all up I will just opt for a replacement
Charge3

Thank You Susie

[AlvaroFitbit]

@SusieB54 thank you for your reply.

Support are the ones that provide these discounts so they can also provide the price for your specific location. Please reach out to them with this inquiry via the same email you received from them.

I'll be around.