Charge 3 flashing time and vibrating

[mararg]

my charge 3 is flashing and vibrating nonstop.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @mararg.

I am sorry to hear your Charge 3 is flashing and vibrating nonstop. I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. If the issue persists, please do a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes, I'll be around. 

[mararg]

Sent from Mail for Windows 10
Thank you for reaching out to me! Lets see if your suggestions work. Yesterday I plugged it in and I had a very difficult time restarting it all the whilr the watch going crazy with the flashing and vibrating! It finally stopped and I took it off the charging cable and put it on. By nightfall it started vibrating and flashing again and I just took it off to sleep. It was dead this morning. I don’t know what to do next. I just purchased this fitbit around 3 months ago!

[LiliyaFitbit]

Hi @mararg, thank you for your reply. 

I am sorry to hear the issue persists, I understand how you are feeling and appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.