Charge 3 - flicking from time screen to screen wake/notifications screen

[Cpotten]

My Charge 3 keeps flicking between the time screen and Screen Wake/Notifications screen, it vibrates when it does this and does not hold its battery charge for long. I have reset it twice on the charger and it settles down for a while, but then starts doing it again. Help! 

[AlvaroFitbit]

@Cpotten Thanks for being part of our Community! 

Let me help you with your Charge 3 flicking through the menu items and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Mfaw]

I’m having this exact same issue since yesterday. Nothing has helped. What do I need to do?

[AlvaroFitbit]

@Mfaw Thanks for stopping by!

Let me help you with your Charge 3 not working as it should. Since you have tried the suggestions the next step is to reach out to our Support team. I noticed that you already have a ticket with them so keep working with them to find a solution.

Let me know how it goes.

[NatalieG95]

I’m having this issue as well. I tried rebooting and clearing user data, as well as charging. Nothing seems to work. 

[AlvaroFitbit]

@NatalieG95 I hope you're doing well!

Thank you for letting me know about this issue and for trying the troubleshoots. Since the issue persists I suggest you reach out to our Support team for assistance. I noticed that you already have a ticket with them so keep working to find a solution.

Keep me posted.

[ItzelRG]

Hi! Can you help me? I have the same issue and I tried to re-start it but the side button is also responding. It's not syncing and it's not responding! The battery drains super fast and it's just doing nothing! Is there another way to restart the Charge 3? Thank you for the help!

[Cpotten]

Unfortunately I had to get mine replaced as it would not reset.

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[AlvaroFitbit]

@ItzelRG Welcome to the Community. 

Thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so work with them to find a solution.

@Cpotten happy to hear that you got a replacement from the Support team.

Keep me posted.