Charge 3 floors information inaccurate

[Stubbly]

I am getting extremely way to many flights of stairs for the actual amount of stairs I do.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @Stubbly.

I am sorry for the delay in response. Your device uses both an accelerometer and altimeter to track floors, and registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet.

Your device may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes Exposure to excess moisture can also result in extra floors. 

If you want to remove floors from your account, I recommend following the instructions provided in the help article: How do I add, edit, or delete Fitbit data and activities?.

Let me know the outcome. 🙂

[Stubbly · Accepted solution]

I don't want to loose the steps, as far as I can tell they are correct. These crazy floors started with the last update to the charge 3. Something was changed in that update

[Marilyn]

I've had a charge 3 since Feb of 2019 and have had trouble with floor count.  It has deteriorated considerably since then.  Today I did a 1,000' hike, 2 miles up and the Charge 3 recorded 28 floors.  Is there a reset or something to make it more accurate?

[ZCT]

It says you can't delete floors climbed that you have to add an activity to override that. But I was walking /jogging during the time it recorded those floors climbed, ant it recorded it as a walking.   I think it takes the jogging as stairs climbing

[Stubbly]

These high readings are occurring during my normal everyday life. I have only run once in the last several weeks. I live in a rancher and volunteer in a 1 story warehouse. Yesterday it says I climbed 203 floors, the day before I was home all day, I go 95 floors. Before the update I had to go up and down my basement stairs to get 10 floors a day.

[SherriWolf]

Same issue. Walking in flat, dry Arizona and I'm getting credit for 30+ floors. It seems accurate when I hike peaks, but this issue with credit for stairs I never climbed started onlyronly