Charge 3 floors, sleep and battery issues

[StephRH]

I've had my Charge 3 since December 2019, it never did work correctly.  It has never registered a single stair taken even though I walk up 4-8 flights every day.  The sleep tracking function recently started to fail too.  I was sleeping through the night, but it started to track only about 1.5 hours or none at all.  Last night I took it off to clean it and it went dark.  I thought maybe the battery had suddenly died so I plugged it in.  Checked on it 5 minutes later and it was so hot I could barely touch it!!! Thank the lord I checked on it.  I had the Charge 2 for a couple years and loved it, so I thought the Charge 3 would be good... wrong! This one was junk!

Moderator Edit: Clarified subject

[AlejandraFitbit]

Hey @StephRH, it's great to see you here.

I understand how are you feeling and appreciate the information provided. Your device may count less floors than you think it should for a variety of reasons. Not all flights are the same height or distance, so if the flight you climbed is less than 10 feet you may find that the device's floor count doesn't exactly match how many floors you climbed.

About the sleep, try the following:

1. Make sure to not take off your tracker during the night.
2. Do you remember being awake during the night? If yes, that solves it! Keep in mind that your tracker will detect if you are awake and will stop the sleep tracking process. If no, proceed to step three.
3. Restart the tracker. See instructions in the help article: How do I restart my Fitbit device?.
4. Confirm that the tracker is snug on your wrist (with an HR tracker, the lights shouldn't be visible).
5. Try sleeping with the tracker on your non-dominant hand.
6. If the setting was set to sensitive, please switch it to normal. 
7. If steps 1-6 do not solve the issue, I suggest manually editing the sleep log to reflect the time slept. See instructions in the article: How do I edit my sleep history in the Fitbit app?.​

Now about the hot to touch issue, are you still experiencing this?.

I hope to hear from you soon and let me know how the troubleshoot goes.