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Charge 3 gets hot and has black screen

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‎09-29-2020 05:53 - last edited on ‎10-01-2020 17:07 by

‎09-29-2020 05:53 - last edited on ‎10-01-2020 17:07 by

My Charge 3 is having issues that clearly require it to be returned.  When I try to initiate a return, it asks for an order # and won't let me proceed without one.  I purchased this at Kohls...what number are they after??

 

 

Moderator edit: subject for clarity 

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‎09-30-2020 06:36 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

‎09-30-2020 06:36 - last edited on ‎09-30-2020 09:28 by Fitbit Moderator

My Charge 3 screen is totally black.  The device is not responsive.  It gets very hot when I plug it into the charger. Yes, I have read and tried all the troubleshooting tips.  I'd like to initiate a return, but it asks for an order number-I did not buy it directly from this website; does anyone know what number they are referring to?  

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‎10-01-2020 17:06

In response to Stephaniedg

‎10-01-2020 17:06

Welcome to the Fitbit Community, @Stephaniedg.

 

I am sorry to hear the screen on your Charge 3 is black and the tracker gets hot when connected to the charger. Thanks for trying to resolve this, I appreciate the additional details and I am glad to help with your concern. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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