Charge 3 gets hot but won’t power on

[Madkazzer]

Hi All,

I’ve had a Charge 3 since February last year and used it continuously until September. However due to illness I didn’t use for a while and only just recently picked it up to start using it again. Unfortunately my Charge 3 now won’t power on. I’ve tried charging it up, but it just heats up and becomes so hot it’s untouchable. I’ve tried the restarts suggested here on the community but it just remains lifeless and hot. 
Any help would be much appreciated.

Thanks

Karen

[EdsonFitbit]

Welcome to the Fitbit Community @Madkazzer.

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on and is hot to touch. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[JaiDoocey]

Hi there,

I’m having a similar issue. Have only had the Charge 3 since Feb this year and it’s randomly deteriorated since last month.

The screen is basically unreadable, the HR readings are temperamental, the battery is now draining and to top it off it won’t charge and goes burning hot when I try to.

This is the 4th Fitbit device I’ve had that has broken through no fault of my own....

[EdsonFitbit]

Welcome to the Fitbit Community @JaiDoocey.

I regret to hear that you are having difficulties with your Charge 3. 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will let you know how to proceed as soon as possible. Please keep an eye on your inbox.

Please let us know if you have any question.