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Charge 3 gets hot when charging and won't turn on

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‎10-06-2020 05:02 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-06-2020 05:02 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

Hello please assist me, my fitbit charge 3 won't come on since this morning. I tried charging the device but it gets extremely hot and still doesn't come on.

 

 

 

Moderator edit: subject for clarity 

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‎10-07-2020 19:51

‎10-07-2020 19:51

Welcome to the Fitbit Community, @Lee.Naidoo.

 

I am sorry to hear your Charge 3 gets hot and won't turn on. I appreciate your efforts and I am here to help. I went ahead and created a case for you, someone from our Support team will reach out soon. Please keep an eye on your inbox. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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