Charge 3 got stuck with a 100 symbol on the screen

[Tanzimul]

It's really frustrating. After a few months of use my charge 3 is not starting or pairing with my phone. Nothing happens just a symbol of 100 is glowing on the watch display and nothing happens. As I am not from U.S or Australia can't change my watch under return policy. It was a gift from my aunt and now can't use it anymore.

Moderator edit: subject for clarity/label/format

[WilsonFitbit · Accepted solution]

Hello @Tanzimul. Welcome to the community forums. 

I'm very sorry for the experience and thank you for letting me know that it was a gift for you. At this time, I recommend performing a long restart to your Charge 3. You can perform the long restart by following the steps below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If that works, I suggest trying to setup your Charge 3 one more time. For this, please check: How do I set up my Fitbit device? And Why can't I set up my Fitbit device?

On a side note, take into consideration that replacement devices are provided for products within the warranty period. If you have questions about the warranty policy, I recommend visiting this link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

Hope this helps. 

[Tanzimul]

Dear,
I have done everything. The long restart, removeing from charger and try
restarting again, everything. But nothing happenes, only that 100 symbol on
the screen.
Thanks for your help. But it doesn't work at all.

Dear wilson,

I have tried everything. The long restart, the short restart, unplug from charger and try to restart but nothing happens. Its like the watch is dead but only the 100 symbol comes.

Moderator Edit: Merged posts/Format

[WilsonFitbit]

@Tanzimul Thanks for following the suggested steps. 

Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. Please note that you can contact them through chat or over the phone. Click here to get connected. 

Also, please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.

[Tanzimul]

Dear wilson,

The support team couldn't solve my problem . They went through some troubleshooting but couldn't solve it.

[WilsonFitbit]

@Tanzimul Thanks for your reply. 

I'm sorry to hear this. I was able to see that our Support Team reviewed your Charge 3 warranty status and they determined that it is out of the warranty period. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

If you still have questions about the outcome of your case, I recommend replying back to your case number and our Support Team will be able to continue assisting you. 

See you around.