Charge 3 gray lines on the screen

[Dixieroseblue]

My Fitbit screen is now gray with vertical lines on it. The display is hardly visible. Anyone else have this issue? Just started this morning. Not even a year old yet. 

Moderator edit: updated subject for clarity

[SunsetRunner]

Try a Long Restart as follows:

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

[MarreFitbit]

Hi there @Dixieroseblue, welcome to the Community Forums. Thanks for the details provided about your Charge 3's behavior. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your recommendation @SunsetRunner.

Let me know if there's anything else I may do to assist you in the meantime. 

[pandscooper29]

Mine had lines on it. Now showing nothing. It was fine this morning.

[Jam2018]

I think there is something going on, there are now multiple threads reporting problems.  Mine just started this afternoon and I replied about it in another members post.  Although I did not mention it in that post, I also so those grey lines a couple of different times I tried opening and syncing my device.  See the original post I commented in here:  https://community.fitbit.com/t5/Charge-3/Lots-of-problems-tonight/td-p/3927048

[WhiteApple]

Have white vertical lines.  Reboot but still has lines.  What else can I do?

[WhiteApple]

A colleague had similar problem two months ago.  Looks like a common flaw.

[MarreFitbit]

Hi there @pandscooper29, thanks for stopping by. I've seen you contacted our Support Team after posting here and that they have helped you with this. Keep an eye on your inbox for updates on your case. 

Hey @WhiteApple and @Jam2018, thanks for the details provided about your Charge 3 trackers. 

Since none of the suggestions posted here have helped you, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

[Dixieroseblue]

Have tried many options including repairing the device with my phone. Fitbit is sending a replacement. Sad part is this is the fourth Fitbit I have had to replace.  Two I replaced on my own because they were out of warranty by a matter of a week or two. Just replaced my sons this last October. His battery would not hold a charge at all and would only show a black screen even when it was charged. I am waiting on my replacement now and hopefully it will arrive soon. Screen will no longer swipe to other menus now and is getting worse. I just do not understand why Fitbit products are constantly falling out and dying. If this replacement fails within a year I will be disappointed and probably will just find a different brand. I can’t see spending that much money anymore for something that doesn’t last a year or even a tad over that. 
Something needs to change to ensure long lasting use and quality. 

[LizMcK]

Tried this solution multiple times and it has not worked. Grey stripes still on watch face. My charge 3 is less than one year old.

[Dixieroseblue]

Contact support and see if they can help

you. They are replacing mine. I have tried everything as well to no avail. Best of luck to you. 

[Zelda59]

Mine did the same. And the replacement is not fast at all.

it’s Fitbit problem after all!

Moderator edit: format

[Dixieroseblue]

I tried everything. Mine does not even vibrate now when connected to charger and has t since the background turned grey with the darker grey lines.

Sent from my iPhone

[JYY-LA]

I am having same issues since I charged a few days ago. This Fitbit is about 1 yr old. It was fine until I charged, then lines. Support keeps sending same instructions - hold 15 seconds, yadda yadda. I sent reply that I am not getting vibrations, smiley face guy keeps coming up. WTF? Sorry, frustrated as this seems to be a common problem and no fix? Hello, Fitbit, are you hearing us??