Charge 3 grey and white lines on the screen

[Citizen4nR]

About 2 days ago I noticed my screen had grey and white vertical lines running through it. The screen had also become less responsive (but the clock and apps still function).  I tried restarting it several times but was unsuccessful. 

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

Contact Customer Support.

[MarreFitbit]

Hi there @Citizen4nR, welcome to the Community Forums. I appreciate your time while troubleshooting your Charge 3's screen prior to contacting us. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your help @cbwilsha.

Let me know if there's anything else I may do to help you. 

[Sandysmom]

Screen has white lines running through it... I have tried rebooting resetting and changing clock face nothing works.  Any suggestions?  I tried to contact customer service can't get through. 

Thanks

[MarreFitbit]

Hi there @Sandysmom, welcome on board. Thanks for the steps you've tried so far in order to fix the screen of your Charge 3.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

I'll be around if you have any questions present.

[Citizen4nR]

Hi, 

I was told to try and reboot my charge 3 while it was plugged in, and it still didnt solve the issue.  I'll try to contact support again