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Charge 3 grey and white lines on the screen

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‎01-31-2020 07:48 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-31-2020 07:48 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My fitbit screen has faded to a grey- white color. It appears like it has lines running from top to bottom at times. I googled the issue. I did restart it 5 times, changed the clock face several times, charged it completely and reset it again. Nothing has made it disappear. I am really upset at this! I have alot of trouble reading the screen. I just cant go buy a new one. It took me a long time to save up for this one. So what else can I do to fix this Charge 3? Thank you 

 

 

Moderator edit: updated subject for clarity

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‎02-01-2020 09:00 - edited ‎10-08-2023 09:11

‎02-01-2020 09:00 - edited ‎10-08-2023 09:11

Hi there @SunsetRunner, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshoot your Charge 3's screen prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Maria | Community Moderator, Fitbit


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