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Charge 3 grey lines on the screen

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‎01-11-2020 06:20 - last edited on ‎09-24-2020 19:06 by

‎01-11-2020 06:20 - last edited on ‎09-24-2020 19:06 by

I woke up today to see grey lines going down the screen. I have tried the long reset and no change. Can you help?

 

 

Moderator edit: updated subject for clarity

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‎01-11-2020 11:11

‎01-11-2020 11:11

Contact Customer Support.

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‎01-11-2020 11:11

‎01-11-2020 11:11

Contact Customer Support.

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‎01-12-2020 06:11

In response to SunsetRunner

‎01-12-2020 06:11

Hi there @robcordock, welcome to the Community Forums. Thanks for performing a long restart on your Charge 3 to fix the screen prior to contacting us. 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will contact you shortly. 

 

Thanks for helping out @SunsetRunner.

 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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