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Charge 3 grey lines on the screen

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‎01-31-2020 09:16 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-31-2020 09:16 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My charge 3 screen has turned grey with vertical lines

 

 

Moderator edit: updated subject for clarity

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‎01-31-2020 10:40

‎01-31-2020 10:40

I would attempt a reset, as shown in the sidebar labeled Restarting Charge 3, and if that doesn't work, contact customer support.

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‎01-31-2020 13:07 - edited ‎10-08-2023 09:11

In response to SkullBurner

‎01-31-2020 13:07 - edited ‎10-08-2023 09:11

Hi there @Suepi, welcome to Community Forums. Thanks for the details provided. 

I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for all your help @SkullBurner.

Maria | Community Moderator, Fitbit


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