Charge 3 grey screen with white lines

[Bobcatw]

My screen has gone grey with white lines down the screen. Long restart does not fix this issue

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Bobcatw.

I am sorry to hear the screen on your Charge 3 has gone grey with white lines. Thanks for trying to resolve this by doing a long restart and I am here to help. I would like to confirm if you've tried doing a restart by following the steps from this help article: How do I restart my Fitbit device?

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Looking forward to hearing back from you.

[Jasmin.d]

This happened to my charge 3 as well. I did a long restart and recently updated but it did not help. It remains with grey and white lines. 

Please let me know how I  can proceed and fix the issue. 

Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jasmin.d.

I am sorry to hear you're having the same issue with your Charge 3. Thank you for your troubleshooting efforts. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

Let me know if you have any questions.