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Charge 3 half of screen glitching

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‎08-18-2021 10:03 - last edited on ‎08-18-2021 10:44 by Fitbit Moderator

‎08-18-2021 10:03 - last edited on ‎08-18-2021 10:44 by Fitbit Moderator

Recently my Charge 3 stopped turning on, and when it finally came back to life the screens been all wonky and it wouldn’t stop vibrating when I tried to charge it. I’ve tried a couple suggestions (15 second method etc) but nothing is working. Now the screen is split down the middle with static on one side, or it just won’t turn on at all. 

 

 

Moderator edit: subject for clarity/format 

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‎08-18-2021 10:52

‎08-18-2021 10:52

Hello @MegMegFlans. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried. It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat.

 

On a side note, please provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed. In addition, please make sure to mention and provide the correct name of your Fitbit device, this way they can assist you from there. 

 

Lastly, I've moved your post to the Other Charge Trackers board to keep our forums organized. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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