Charge 3 half of the screen is dark

[Valiavalia]

hello,

i have a charge 3 activity tracker, gifted to my for my birthday in september 2019.

Unfortunately, one week now i have noticed that half of the screen (upper part of the screen) is not working anymore.
i have changed the settings for brightness, but this only affects half of the screen (under part). the top part remains darkened/dimmed almost impossible to read.

I have restarted my tracker, but problem is still there.

Considering my tracker is within guarantee, could you please instruct me how to fix this problem?

Best regards,

Valia Gkeredaki

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Valiavalia Welcome to the Community. 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Valiavalia]

Hi Alvaro, 

Have not received an email yet. Is the ticket on its way?

Thank you

Best regards

Valia

[AlvaroFitbit]

@Valiavalia thank you for the reply.

Due to recent events affecting our operations, Support may need more than 7 business days to respond.  Still thank you for your patience and rest assured that you will get a response from them.

Keep me posted.