Charge 3 has 3 black lines all over screen

[nicholasjklein]

I am very careful with my Fitbit, but just about a few days ago it suddenly started having multiple horizontal black bars across the screen, to the point that the time is half gone on my layout.

I did a soft AND hard reset with no luck. I purchased it new from Best Buy but not sure how long ago. But based on Application data in the fitbit.com website of my device, I think it was around November 30th, 2019.

[Finney2525]

I have the same problem. It started a couple of days ago. I brought mine last July so still in warranty. I'm interested in any of your replies/ advice. 

[nicholasjklein]

I called and was under Warranty 12 months and am getting a new one. Only
solution was soft/hard reset and if that didn't work they went towards the
warranty route.

[Finney2525]

How did you get in contact with them? I've tried to phone and live chat but can't get through. 

[nicholasjklein]

Odd, I just called their number with no issues: 1-877-623-4997

[Finney2525]

Ahhh I'm in the UK 

[AnaSpana]

Me too - I have been careful in it but i am getting more lines across it each week. 

I have changed the closk display and sone a hard and soft reset but no difference

[DonnaThomas]

Me too, tried the live chat and cant get through, im in the uk too ????

[Finney2525]

Seems strange maybe it's a fault in the charge 3, I never had a problem with my original charge. 

[DonnaThomas]

Its my first one, got it for christmas and its been great till now, not sure how to contact fitbit ?

[DonnaThomas]

Finney2525 I have just managed to get a live chat and they are sending a replacement 

[Finney2525]

Hi yes thank you I managed to get through at dinner n they are sending a replacement. Was going to write a comment on here once I'd walked the dog etc 😃 pleased your sorted too. 

[DonnaThomas]

Cool, everyone happy 😁