Charge 3 has 3 black lines at top of screen

[Whitney22]

I really love my Charge 3! But after the last update I noticed a black line at the top of the screen, I didn’t think to much of it I figured it would go away but it didn’t and today I noticed that 2 more black lines have appeared! 

I have restarted my device by holding the button down, the lines are still there. 

I ordered the Charge 3 directly from Fitbit!        What can I do????

[MarreFitbit]

Hey there @LauraB80! I'm glad to hear our Support Team has been outstanding about your case. I hope you enjoy your new Charge 3.  

Don't forget that you can set up your new device on your currently Fitbit account without losing any previous data by following the steps below:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Welcome to the Community Forums @aharmon96! I was checking with our Support Team and it seems that you've called them a few days ago in regards to this issue. After your call our team sent you an email with some instructions, can you please reply back to it so they can continue assisting you?

Let me know if you have any questions present, I'll be around. 

[ShayH1920]

I am also having this issue.  Mt Charge 

[ShayH1920]

I'm having the same issue. I've had my device for less than a month. They just appeared a few days ago. At first it was just 2 lines, now its more. They appear at the top. I've tried resetting it but it doesn't work. I'm scared my screen is going to go out. Please help as I love my Fitbit, but sounds like this is a known issue with this model.

[MarreFitbit]

Welcome to the Community Forums @ShayH1920! Thanks for following the tips and recommendations provided here in order to solve the issue with the screen. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

I'll be around if there's anything else I may do to assist you with.

[Vini12]

Hi, 

I have the same issue of lines on my Fitbit charge 3..I have rebooted it several times and still the same.i got this as a gift ,please help

[MarreFitbit]

Hello there @Vini12, thanks for stopping by! Also, thanks for already troubleshooting your Charge 3's display prior to contacting us. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Let me know if you have any questions present. 

[bhartu]

Hi, i have just noticed that my Charge 3 has started to show 3 horizontal lines and 1 vertical line.

I have rebooted the device several times and followed other instructions as well. However, the lines still do not go away.

Appreciate your help on this.

[MarreFitbit]

Welcome on board @bhartu! Thanks for already troubleshooting your Charge 3's display.

Since the steps you tried didn't work, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if you have any questions.

[Chrysanthi]

I am here with the same problem. Last night I saw a line, this morning there were two already. I"ve tried the long restart, the reboot, to change the clock screen and nothing helped. Very disappointing,

[MarreFitbit]

Welcome to the Community Forums @Chrysanthi! I totally understand how you feel. Thanks so much for your efforts in troubleshooting your Charge 3.

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community Forums.

If you have any questions, don't hesitate to let me know.

[kelleyupole]

I am having the same issue as the rest on this issue. I started off with one line across the top and this morning I have 5 lines going through. I have reset my Fitbit numerous times and changed clock. It doesn’t help. Is there anything else I can try? 

[MarreFitbit]

Hi there @kelleyupole, welcome to the Community Forums. Thanks for restarting your Charge 3 and changing the clock face in order to solve the lines across the screen. 

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

Let me know if there's anything else I may do to help you. 

[Chrisfitz5]

Hi I am experiencing the same thing. 3 black lines on the top of my screen. Also it has stopping syncing with the ap. I have rebooted it, restarted it and even cleared the data but none of that has worked. It’s only 6 months old 

[MarreFitbit]

Hi there @Chrisfitz5, welcome here!  Thank you for troubleshooting your Charge 3 prior to contacting us.

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here, but your chats have been disconnected. Were you able to open a new chat?

Please keep me posted so I can move forward and create a support case of your behalf. 

[Chrisfitz5]

Hi thank you for replying to my msg. For some reason I wasn’t able to write in the chat bar. I would really appreciate any help on this matter. I love my Fitbit and I’m really missing it. TIA

Sent from my iPhone

[MarreFitbit]

Anytime @Chrisfitz5! 😉

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

I'll be around if you need further assistance. 

[Hector7]

I have the same problem. Just started out of nowhere. Restarts and changing watch face doesn’t seem to help. 

[brilynnfitch91]

I am experiencing this same issue. what can i do?

[Vini12]

Hi, 

Report your issue through your aap to the support help ,and they will help you sort it, if they can't sort the issue they will replace your device .

[Roxie.P]

I’m having the same issue! Have tried to reboot several times with no luck! 
spoke to someone on live chat this morning who told me they are there 24/7 always open! Got back from work and I can’t click the link as unavailable? How can I sort this! I’ve only had my watch since Christmas!