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Charge 3 has Black lines on the screen

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‎05-11-2021 13:16 - last edited on ‎05-12-2021 04:42 by Fitbit Moderator

‎05-11-2021 13:16 - last edited on ‎05-12-2021 04:42 by Fitbit Moderator

Hello, Can anyone help, Last week I noticed a  black horizontal line near the top of the screen and now there are quite a few of them. I've looked through the forum for ideas and I've tried updating and resetting but nothings fixed it yet I'm worried that eventually I wont be able to read the screen at all.

 

Thanks S

 

 

Moderator edit: subject for clarity

 

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‎05-12-2021 04:46 - edited ‎05-12-2021 04:46

‎05-12-2021 04:46 - edited ‎05-12-2021 04:46

Hello @smart16. It's great to see you around. 

 

I'm sorry for the inconvenience and thank you for the detailed information and for the troubleshooting steps you've tried. I'd like to let you know that there is currently a thread for recommendations and tips on how to help with screen inconveniences, the thread can be found here. 

 

But it seems that you have followed most of the steps there, then my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through the link provided in that thread or click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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