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Charge 3 has No heart rate

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‎07-19-2022 05:50 - last edited on ‎07-22-2022 09:21 by Fitbit Moderator

‎07-19-2022 05:50 - last edited on ‎07-22-2022 09:21 by Fitbit Moderator

Good Morning,

Yesterday, midday, my Fitbit stopped tracking my heart rate.  I have been through the forums, web searches, was online with the help chat for a while yesterday and nothing has helped.  Has anyone gotten any other help that been successful?  It’s not any restarts, full charging, turning on and off the heart rate tracker, new or old bands, proper placement, or cleaning sensors.  

 

 

Moderator edit: updated subject for clarity. 

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‎07-22-2022 09:25

‎07-22-2022 09:25

Welcome to the Fitbit Community, @AFHeather. Thank you for letting us know about the steps you have followed in order to track your heart rate with your Charge 3.

 

I noticed that you already received assistance from our Support Team.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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