Charge 3 has a black line at the top of the screen

[Elizabeth-jane]

Hello my fit bit has a black line horizontal across the top of my screen. Have done a few resets, clock changes but still the same?? Also it doesn’t want to restart when charging. 
any advice? Thanks 

Moderator edit: subject for clarity 

[WilsonFitbit]

Hello @Elizabeth-jane. It's great to see you around! 

Thank you for the detailed information and for the steps you've tried prior to posting. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.