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Charge 3 has a black line on the screen

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‎04-16-2020 10:07 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-16-2020 10:07 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I have a black line on my Charge 3 watch face and the screen is skipping as I scroll through my stats. Help please with this problem. 

 

 

Moderator edit: updated subject for clarity

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‎04-18-2020 07:25

‎04-18-2020 07:25

Hello @lizz319, welcome to the Community Forums. I apologize for the late response, due to recent events affecting our operations, we're taking longer to respond. Thanks for the details provided about your Charge 3's screen behavior, I'm here to help you.

 

If you haven't done so yet, please restart your Charge 3 by following the steps recommended here: How do I restart my Fitbit device?

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


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‎04-20-2020 06:24

In response to MarreFitbit

‎04-20-2020 06:24

I had already tried that several times before my post. There is no difference. 

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‎04-21-2020 14:32

In response to lizz319

‎04-21-2020 14:32

Hello @lizz319, thanks for the update. 

 

Since the steps recommended haven't worked, I've created a case to get you in contact with our Support Team about this and someone will respond as soon as possible. They will be able to work with you and review your options.We created a case for you. Due to recent events affecting our operations, we may need more than 7 business days to respond.

 

We hope to get you back on track soon.

Maria | Community Moderator, Fitbit


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‎04-21-2020 15:19

‎04-21-2020 15:19

I've also had the same thing happen.  I've tried resetting it multiple times and changing the clock face because I read that on another post, but nothing has worked.  It's been gradually getting more lines across the screen over the past month and a half.  And now it can't make it through the day without being charged multiple times.  Any help would be greatly appreciated.  

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