Charge 3 has a black screen and it is not syncing

[SunsetRunner]

Hi team,

I am experiencing issue with my Charge 3 device: it's not syncing, the screen is black. If plugged to charge, device starts blank and doesn't reach (no lines, no smiley face), if I hold the button it produces "short" vibrations. 

I have had this device since 1,5 year and it worked perfectly, yet 5 days ago it just gave up all of a sudden.

I have tried recharging Fitbit from a plug/from a computer/from charging battery; turning phone Bluetooth on and off and trying to connect to Fitbit; restarting the phone to connect to Fitbit; restarting Fitbit by holding it for 4sec/8sec/15sec (while unplugged and plugged); trying to reboot it as per instructions ... Nothing works! 

Can you please suggest what to do, because search on the community website did not produce any other solutions. Thank you!

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @SunsetRunner. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. It seems that you have followed the recommended tips from this help article and from this thread. 

Since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through the link provided in the thread or you can click here to get connected and take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

In addition, make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. For the syncing inconvenience, I believe this is related and caused by the other inconveniences reported and you can also mention this to our Support Team. 

See you around. 

[Leeny2021]

Same here, tried everything, first time with this issue 

[Transmlssion]

I'm having the same issues too.  It stopped fully working on Saturday for me

[AndreaFitbit]

Welcome to the Fitbit Community, @Leeny2021 and @Transmlssion. Thanks for sharing your Charge 3 inquiry.

I noticed that you already have a case and receiving assistance @Leeny2021.

@Transmlssion, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.