Charge 3 has a black screen

[ozipin]

So, I bought my charge 3 in January 2020 - it’s about 2,5 years and is working fine, apart from the battery dying a tad bit faster than before. This morning, I tried to adjust the brightness of the screen and my screen just went completely dark. I’ve tried resetting it, plugging it to charge. Nothing. I spent 20mins with customer service, to no avail. As I’ve gotten dependent on the thing (**ahem** it), I’ve ordered a new Versa 2, that I should receive tomorrow. About 20mins ago, as I was showing to my friend that my Fitbit was fried…it was back to normal… Is this something anyone else has experienced? Should I get a refund for the new Fitbit and keep the old one? Or was today just a sign that it’s on its way out?

Moderator Edit: Clarified subject

[Ambroisius]

Thanks but I already did that. It changed from nothing at all (dim) to barely visible when peeking under my covering hand, while in a dark room (normal).
This issue happened overnight!

[Queeniefess]

No help at all

Sent from my iPhone

[LizzyFitbit]

Hi everyone, and welcome to our new members.

@ErikaAKC Thanks for letting me know about your Charge 3, as well as taken the time to share your feedback. I understand where you're coming from and I'm sorry you've had this experience with your tracker. Our team constantly works to improve our devices and the input we receive from our members is a big part of the process.

@Teemack1, @Ambroisius and @Queeniefess Thanks for your efforts while troubleshooting your Charge 3. Aside from the link shared by our friend, did you try the other steps suggested in my previous post? If that's correct but the issue persists, please try getting in touch with our Support team so they can evaluate your options. As mentioned before, they're available via chat and phone, just click here to get connected with them.

@namaste37 Thanks for getting back and sharing the steps that worked for you!

[CUTiger]

Thousands of users are complaining.  The screen issue is a known one to Fitbit and contacting Support is meaningless.  They literally go "oh, well.  you are out of warranty. get a new one with a discount."  That is not support, especially after wasting time going through all of the suggested steps on here and watching youtube suggestions to try to resolve the faded to black charge 3 screen.  The device seems to have a very short lifespan and does not reflect other electronic devices from the same time- like laptops, cell phones, etc...

[CUTiger]

Yep, mine was totally fine and then I charged it.  I was in total dismay that it was faded to almost totally black after the charge.  Nothing has helped.

[Jag49]

Absolutely agree!

[Queeniefess]

I’ve tried everything that you have suggested. No resolution

Sent from my iPhone

[Jag49]

I have given up and will never have another Fitbit. Total garbage.

[Ambroisius]

Nothing else works. It’s like something inside handling the brightness just broke or got tired. 

[Jag49]

Yup

[ErikaAKC]

This exactly! If other companies can make such great products, FitBit can get with the program!! Also.. the customer service is lacking for sure. Offering a discount on a product that is garbage is repulsive. We are supposed to keep spending money on a new tracker each year? I am 2/2 complete loss. The moderator @LizzyFitbit  has been kind, but this is out of her hands. This is definitely a Company/Corporation problem. They know this is a known problem, but continue to sell a subpar product. This is not a good business model.