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Charge 3 has a blank screen and won't update

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‎08-07-2021 13:14 - last edited on ‎08-08-2021 11:03 by

‎08-07-2021 13:14 - last edited on ‎08-08-2021 11:03 by

My Charge 3 has not synced since May 9th. App shows there is an update available, it will not accept the update. The screen is blank and unresponsive. It will vibrate when I push the button only when plugged in and charging. It will not restart if the button is held down, just sits there and vibrates. I have restarted the app, my phone, Bluetooth, everything I can think of, and it will not respond.

 

 

Moderator edit: subject for clarity 

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‎08-08-2021 11:02

‎08-08-2021 11:02

Welcome to the Fitbit Community, @Wanderingrook.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend confirming the complete troubleshooting instructions in Why can't I update my Fitbit device? If the issue persists, please get in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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