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Charge 3 has a dim display and won't sync

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‎07-18-2020 11:30 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-18-2020 11:30 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

The Charge 3 was purchased in November.  It has since gotten dim to the point where it’s difficult to read the display.  In addition it won’t sync with the iPhone 7.

 

 

Moderator edit: subject for clarity

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‎07-20-2020 19:32

‎07-20-2020 19:32

Welcome to the Fitbit Community, @KatieB414.

 

I am sorry to hear your Charge 3 has a dim screen and won't sync with your iPhone 7. I appreciate the additional details and I am here to help. I recommend restarting your tracker by following the steps in this help article: How do I restart my Fitbit device? I also recommend checking the brightness setting on your device: open the Settings app and tap a Brightness setting to adjust it.

 

Please find the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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