Charge 3 has a grey screen with white streaks

[cowandchick]

my charge 3 is now displaying a grey screen with white streaks. I've only got it for less than 6 months.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @cowandchick.

I appreciate your participation in the Forums and sharing that your Charge 3 has a grey screen with white streaks. Thanks for the details shared, I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[AM57]

I'm having the same trouble , did you find out if it can be fixed???

This is maddening, I just bought a bunch of new bands too.😞

[LiliyaFitbit]

Welcome to the Fitbit Community, @AM57.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. 

I totally understand how you are feeling and I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. If the issue persists, try a long restart: 

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know how it goes, I'll be around. 

[kowl]

I am having the same issues with my charge 3 and have tried the posted fixes (restarted Fitbit, and searched for updates) . None worked.  Are there alternatives?

Thanks for information leading to a resolution.

[sgoldwater]

AM57, call them.  I got a replacement

[LiliyaFitbit]

Welcome to the Fitbit Community, @kowl. It's nice to see you again in our Community Forums, @sgoldwater.

@kowl Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts. 

@sgoldwater I am glad to hear that you contacted our Support team and were sent a replacement. Thank you for your efforts to help other users.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Keep on visiting the forums!

[kowl]

Hi, and thanks for getting back with me.

Unfortunately, I was not offered a replacement and it wouldn't have bothered me so much except that this is the 3rd fitbit that I purchased and I am having problems with! I am at my wits end. I always happen to run into problems after my warranty runs out and instead of fixing the issue, I am offered a discount to purchase another one. That will make it my 4th Fitbit tracker! I have had to condemn my Alta, Alta HR or Charge 2 ( can'trecall accurately), now my Charge 3. I really resent this practice. The Fitbits are not cheap and it is frustrating to me. I am putting this out there to see if I can get a replacement, which would be the fair and decent thing to do. Waiting to see how the Fitbit company will respond!

[Solangevsmith]

I join you here. I had the same problem. Fitbit offered me a 35% discount on some of their Fitbit models. It seems the discount is not extended to the new models. I have my Charge 3 for a little less than two years. I take good care of it and just don't understand why this is happening. As you mentioned, Fitbits are not cheap and I too resent their practice. I asked about the average lifetime of a Fitbit and was told between 2 - 3 years. 

[kowl]

Thanks for your vote @Solangevsmith.  2-3 year lifespan cannot be accurate. I know those who use older devices, and that thought process will be a bad sales strategy! If that's the case, then Fitbit should have published that disclaimer very clearly to inform the buyer at purchase. I am still waiting for a response from Fitbit. This practice may need to be exposed. It is unacceptable.

[Foamer]

This is sounding frustratingly familiar. 

And annoying. 

I wonder if the knockoffs are of higher quality?