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Charge 3 has a grey screen with white streaks

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my charge 3 is now displaying a grey screen with white streaks. I've only got it for less than 6 months.

 

 

Moderator edit: subject for clarity

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Welcome to the Fitbit Community, @cowandchick.

 

I appreciate your participation in the Forums and sharing that your Charge 3 has a grey screen with white streaks. Thanks for the details shared, I am here to help. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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I'm having the same trouble , did you find out if it can be fixed???

This is maddening, I just bought a bunch of new bands too.😞

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Welcome to the Fitbit Community, @AM57.

 

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. 

I totally understand how you are feeling and I am here to help. I recommend doing the following:

 

  1. Restart the device: How do I restart my Fitbit device?
  2. If the issue persists, try a long restart: 
  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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I am having the same issues with my charge 3 and have tried the posted fixes (restarted Fitbit, and searched for updates) . None worked.  Are there alternatives?

Thanks for information leading to a resolution.

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AM57, call them.  I got a replacement

 

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Welcome to the Fitbit Community, @kowl. It's nice to see you again in our Community Forums, @sgoldwater.

 

@kowl Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts. 

 

@sgoldwater I am glad to hear that you contacted our Support team and were sent a replacement. Thank you for your efforts to help other users.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

 

Keep on visiting the forums!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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Hi, and thanks for getting back with me.

 

Unfortunately, I was not offered a replacement and it wouldn't have bothered me so much except that this is the 3rd fitbit that I purchased and I am having problems with! I am at my wits end. I always happen to run into problems after my warranty runs out and instead of fixing the issue, I am offered a discount to purchase another one. That will make it my 4th Fitbit tracker! I have had to condemn my Alta, Alta HR or Charge 2 ( can'trecall accurately), now my Charge 3. I really resent this practice. The Fitbits are not cheap and it is frustrating to me. I am putting this out there to see if I can get a replacement, which would be the fair and decent thing to do. Waiting to see how the Fitbit company will respond!

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I join you here. I had the same problem. Fitbit offered me a 35% discount on some of their Fitbit models. It seems the discount is not extended to the new models. I have my Charge 3 for a little less than two years. I take good care of it and just don't understand why this is happening. As you mentioned, Fitbits are not cheap and I too resent their practice. I asked about the average lifetime of a Fitbit and was told between 2 - 3 years. 

 

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Thanks for your vote @Solangevsmith.  2-3 year lifespan cannot be accurate. I know those who use older devices, and that thought process will be a bad sales strategy! If that's the case, then Fitbit should have published that disclaimer very clearly to inform the buyer at purchase. I am still waiting for a response from Fitbit. This practice may need to be exposed. It is unacceptable.

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This is sounding frustratingly familiar. 

And annoying. 

I wonder if the knockoffs are of higher quality?

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