Charge 3 has a red light that won't turn off

[mottapple]

I have a charge 3 that I have reset both light and hard reset. But the red light wont go off. It is the second light up from the charging port.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @mottapple, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Charge 3 since it has a red light that won't turn off. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, let me know how the hard reset was performed. In the meantime, try a regular restart. To do so, follow the steps listed in this help page and see if the issue gets fixed.

Keep me posted on the outcome.

[Naramaew]

Hi @JuanJoFitbit 

I've got the same probpem. I've tried reboot the device but the red light is still on. I've plugged the device with the charger and trued to reset it as tge info given but the light is still on. 

Please let me know how to resolve this.

Thank you.

Nara

[AlvaroFitbit]

@Naramaew It's great to have you here! 

Let me help you with your unresponsive Charge 3 and thank you for troubleshooting this issue. I noticed that you already have a ticket with Support so please work with the team to find a solution.

Let me know how it goes.