Charge 3 has a very dim screen

[jwright0806]

I am having an issue with my charge 3. I had no problems with the screen and the brightness as I left it on auto, it has always been clear regardless of the surroundings. However, it is now very dim. I can barely see anything.

I have tried to restarting my Charge 3 several times, full charge, changing clock faces and auto and normal settings but the screen still remains dim.  Please help!

Nothing I have tried helps. Thank you

Moderator edit: subject for clarity/format

[Betulana]

Go on the helpdesk during the working week - they are not there at weekends - they will either solve it, or in my case replaced it! (It was still within warranty).

[herbertap]

I had the same problem. In the end it was replaced free of charge as it was still within warranty. Might be worth considering that route. 

[WilsonFitbit]

Hello @jwright0806, @Betulana, @herbertap. Welcome to the community forums! @Betulana, @herbertap Thank you very much for your great input! 

@jwright0806 Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I'd like to let you know that if the sleep mode is activated, the screen brightness of your Charge 3 is set to dim. For more information, I'd recommend visiting this thread. 

If the suggested tips don't help, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

In addition, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.