Charge 3 has a white line across the screen

[TreacleToffee]

I have a white line horizontally across my screen.

Moderator edit: updated subject for clarity

[Rich_Laue]

Have you tried shutting down your phone?

Or is the white line on a Fitbit tracker? If so what tracker?

[TreacleToffee]

The white line is on my new Fitbit charge 3Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

Hi @TreacleToffee, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Since you mentioned that your Charge 3 has a horizontal line across the screen, please restart your Charge 3 as described in this help article. Then try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

As a side note, I moved your post to the Charge 3 board in order to keep the Community organized.

Thank you for your help @Rich_Laue.

Keep me posted on the outcome.

[TreacleToffee]

Thank you for your suggestions but unfortunately I have already tried this with no success.   I am now waiting for a response from Fitbit.Many thanks TreacleToffeeSent from Samsung tablet.

[JuanJoFitbit]

Hi @TreacleToffee, thank you for trying the recommended troubleshooting steps. I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and please stay safe! 😀