Charge 3 has black horizontal lines across

[Cdanley1]

My fitbit screen now has black horizontal lines through the display. I have tried resyncing and it didn't help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Cdanley1, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 has black horizontal lines across. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please restart your Charge 3 as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the issue gets fixed.

Keep me posted on the outcome.

[Cdanley1]

Thank you for getting in touch with me. I have tried the things you
mentioned and the problem is still there.

[Mollie_Prentice]

I have also got black lines on my display. I have changed clock screens. Did not work and I have rebooted the device several times to no avail. I think every time I reboot the device it adds another black line.

[AlvaroFitbit]

@Mollie_Prentice It's great to see you in the Community! 

Thank you for troubleshooting this issue following the previous instructions. @Mollie_Prentice since the issue persists I have created a ticket for you. @Cdanley1 I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.