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Charge 3 has black lines across the screen

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‎12-31-2020 05:43 - last edited on ‎01-05-2021 07:30 by Fitbit Moderator

‎12-31-2020 05:43 - last edited on ‎01-05-2021 07:30 by Fitbit Moderator

I have a number of black lines across the screen of my Charge 3 which is making it almost illegible.

 

I have tried restarting the fitbit but it makes no difference.

 

What next?

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-31-2020 11:02

‎12-31-2020 11:02

This happened to me within 6 months of purchase. I rang up fitbit and they told me to send it back for replacement or take it to my supplier, which I did. I got it replaced immediately

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‎01-05-2021 07:32 - last edited on ‎01-29-2025 10:07 by Fitbit Moderator

In response to NeilSKN

‎01-05-2021 07:32 - last edited on ‎01-29-2025 10:07 by Fitbit Moderator

@colintr It's nice to have you on board!

Let me help you with this and thank you for troubleshooting this issue. As @NeilSKN mentioned if the issue persists after the troubleshoots it is suggested that you contact our Support team. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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