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Charge 3 has black lines across the screen

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‎06-26-2021 13:01 - last edited on ‎06-26-2021 13:12 by Fitbit Moderator

‎06-26-2021 13:01 - last edited on ‎06-26-2021 13:12 by Fitbit Moderator

For the past week my Charge 3 has been gradually getting more black lines across the screen.  I called customer service and they suggested an update but that didn't work.  Rebooting didn't work either.  Any suggestions?

 

 

 

Moderator edit: subject for clarity

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‎06-26-2021 13:19

‎06-26-2021 13:19

Hello @El13. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've followed. It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out one more time to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

Please make sure to explain the inconvenience and refer them to your previous case, this way they can review it and provide a prompt resolution. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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