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Charge 3 has black lines across the screen

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‎08-12-2021 12:35 - last edited on ‎08-13-2021 08:34 by Fitbit Moderator

‎08-12-2021 12:35 - last edited on ‎08-13-2021 08:34 by Fitbit Moderator

Charge 3 black lines across screen now its black and keeps vibrating I've tried restarting but its stuck in a loop

 

 

 

Moderator edit: subject for clarity/label 

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‎08-13-2021 08:39

‎08-13-2021 08:39

Hello @Classical_Machi. Welcome to the community forums! 

 

Thank you very much for the information and for the troubleshooting steps you've followed prior to posting. It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

In addition, please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed. You can also let them know that it is stuck in a loop and they will assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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