Charge 3 has black lines after the update

[Jxshua.Greene]

My charge 3 recently received an update, a few days later I e noticed multiple black lines appearing across the screen, it was fine before the update. I've rebooted, changed the clock face, rebooted whilst on charge, fully charged and let it die. Nothing is getting rid of this.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Jxshua.Greene.

I am sorry to hear your Charge 3 is showing black lines on screen after the latest update. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I would like to confirm if you've tried doing a long restart:

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[Jxshua.Greene]

Hello thank you for getting back to me, I tried this too and no luck 

[LiliyaFitbit]

Thank you for your reply, @Jxshua.Greene.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Jxshua.Greene]

Thank you for your help 😌

[LiliyaFitbit]

Thank you for your response, @Jxshua.Greene. 

I appreciate your feedback. I am sure our Support team will do their best to help you, please keep an eye on your inbox. 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums.

[Poppydog]

My Charge 3 has the same lines and has been getting worse over the past month. I have tried all suggestions to fix it that I have found on this board. Nothing has worked. It is still under warranty (Australia).

[Meme88]

I'm also having the same issue. I've tried the 8 second reset & the hard reset. I've also changed the clock face and still have 2 black lines going across. Please help!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Poppydog @Meme88.

Thank you for joining the thread and sharing that you're experiencing the same issue with your devices. I appreciate your troubleshooting efforts and the additional details. Since the issue persists, I went ahead and created cases for you, someone from our Support team will reach out soon.

I'll be around if you have any questions. 

[Meme88]

Thank you so much for the help.

[LiliyaFitbit]

Thank you for your reply, @Meme88.

I am glad to assist you, thank you for your feedback. I know our Support team will be glad to help you out and provide a solution, please keep an eye on your inbox.

Let me know if you have any questions.