Charge 3 has black lines going horizontally across the screen

[LynneB25]

Hi,

Sorry to bother you but I am having an issue with my Fitbit Charge 3. The screen has lines going across it horizontally.

I have tried all the troubleshooting from changing the clockface to doing a reset unfortunately they haven’t work.  Hope you can help

Kind Regards

LynneB15

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @LynneB25.

I am sorry to hear your Charge 3 screen has black lines. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since you've tried to restart the tracker and change a clock face, I would like to confirm if you've tried to do a long restart: 

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Looking forward to hearing back from you.