Charge 3 has black lines on screen

[CareyP]

My charge 3 currently has 6 horizontal lines in its screen.  I have rebooted it multiple times and I have changed the clock face and neither has solved the problem. Not sure what else to try

[EdsonFitbit]

@CareyP Welcome to the Fitbit Community.

I'm sorry to hear that your Fitbit Charge 3 displays horizontal lines. Thank you for performing a restart and for changing the clock face before contacting us. In addition to these steps, please be so kind to perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If you have any question, please don't hesitate to contact us at any time.

[CareyP]

That doesn't seem to be working.
I cant get it to restart the entire way after holding it.
I keep getting the smiley face and it starts back up before the status bar fills up.
The status bar never completely fills up.

[Angela1260]

My screen has got lines on it 

[jldwyer]

I'm having the exact same issue. I've gone through the steps and it won't power completely off.

[Angela1260]

Thanks but it has not worked 

[Jack1987]

Yah I tried your suggestion a few times so my next question is how do I warranty it out it's less then a year old

[jldwyer]

Hello- the reboot fix isn't working. Please advise on warranty options.

[EdsonFitbit]

@CareyP @Angela1260 @jldwyer @Jack1987 Welcome and thank you for visiting the Fitbit Community. Sorry for the delayed response.

@CareyP I noticed that another advocate sent your information to Customer Support to provide further assistance. They will let you know how to proceed as soon as possible.

@Angela1260 @jldwyer  I created a case with Customer Support to evaluate your issue. Please check your inbox on the next days. Thanks for your patience in the meantime.

@Jack1987 It seems that you have been in touch with our team already. I'm pretty sure they will provide assistance to you on the next days.

If you have any question, please let me know.

[KPJG]

I have the same issue.  I plugged in to charge last night....and it came off the charger this AM with lines on it.  I restarted it.....but it still has black line - I bought it in Jan 2019.  Please advise how to proceed.

[EdsonFitbit]

@KPJG Welcome to the Fitbit Community.

I'm sorry to hear that your Fitbit Charge 3 shows lines on the display. Thank you for performing a restart before contacting us. In addition to this, please be so kind to change the clock face by following these instructions. After following this procedure, you can go back to your preferred clock face.

Please let me know how it goes.

[ErikaStonebay]

I am having this same issue. It only started today and I have done countless restarts on the device with no luck. Please let me know what I should do to proceed.

[KPJG]

I contacted their help centre .... and they replaced it! I was very happy.
Good luck to you with this issue.
Karen

Sent from my iPhone

[Dav007]

Hey friend

[EdsonFitbit]

It's great to see you in the Fitbit Community @ErikaStonebay @KPJG @Dav007.

@ErikaStonebay, thank you for following our troubleshooting steps.

I just sent this information to Customer Support. They will let you know how to proceed as soon as possible. Please keep an eye on your inbox.

@KPJG, I'm glad to hear that your Charge 3 was replaced. Thank you for letting us know.

@Dav007, please let me know if you need assistance.

If you have any question guys, please don't hesitate to contact us back at any time.

[SHDatoo]

Hi, tried all the below steps still not working it just doesn’t go to off mode. I get the smiley face. 

[SHDatoo]

I have the same problem

[EdsonFitbit]

Welcome to the Fitbit Community @SHDatoo.

Thank you for letting us know that you are having difficulties with the display of your Fitbit Charge 3. We appreciate that you followed our recommendations shared above.

To provide further assistance, I created a case with Customer Support. Please keep an eye on your inbox during the next days. They will get in touch with you as soon as possible. Thank you for your patience.

Please let us know if you need assistance.

[Murfam5]

Good day. I have experienced the same issue noted here and attempted the recommendations of both a restart and a long restart without success. The black lines started about 2 weeks ago and now have progressed to the point the face is no longer readable. I received it for Christmas so it's just over 2 months old. I love my fitbit, but this issue renders it unusable outside of the app at this point because I can no longer read any of the information on the screen.

Please have someone contact me to resolve the issue or replace my device. Thank you.

[RobSok]

I'm also starting to get a similar problem and have tried the long restart and change clock face to no avail.