Charge 3 has black lines on screen

[CareyP]

My charge 3 currently has 6 horizontal lines in its screen.  I have rebooted it multiple times and I have changed the clock face and neither has solved the problem. Not sure what else to try

[EdsonFitbit]

Welcome to the Fitbit Community @Murfam5 @RobSok.

I regret to hear that you are having difficulties with the display of your Fitbit Charge 3. Thank you for following our troubleshooting steps before getting in touch.

I opened a case for each one of you with Customer Support. Please check your inbox on the next days. They will do their best to provide a high level of support as soon as possible.

If you have any question, please don't hesitate to contact us back.

[TheReid1]

• I am having the same problems. Tried all the troubleshooting problems and nothing. Help please. Watch is only a few months old 

[EdsonFitbit]

Welcome to the Fitbit Community @TheReid1.

I'm sorry to hear that your Fitbit Charge 3's display doesn't work. Thanks for following our recommendations.

I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will let you know how to proceed. Thank you for your patience.

Please let us know if you have any question.

[Jack1987]

Yah apparently it's not water proof went to 2 charge 3's and now have a 4 I
just dont wear it into the shower anymore

[EdsonFitbit]

It's great to see you in the Fitbit Community @Jack1987.

I regret to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for your feedback.

Our team is constantly working to improve our products and services.

If you need assistance or have any question, please don't hesitate to contact us back.

[Jennifer_Au]

Mine is doing the exact same thing. I have tried everything suggested and nothing has worked. I've only had mine for 6 months.

[SHDatoo]

Hi,
If it’s still under warranty Fitbit will replace it. I got new one from them.

SHDatoo

[chrissymc81]

i have a black line at the top of my screen i have restarted it from the device and using these instructions and i have changed the clock face and i still have a black line at the top of the screen 

[Koff_85]

Hi, 
Regarding the warranty it is at the moment long answering times from the support team. I

t has been 1.5 month since I replayed on questions from the Team regarding warranty and I haven't heard anything yet.

I hope that the warranty is still valid when they guide me through the next step.

//Koff

[chrissymc81]

Hi. The warranty should still be valid as I have not had this a year yet.

I am concerned about the quality of the charge 3 as this is the second one that I have had in less than 12 months.



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[EdsonFitbit]

Hello everybody, thank you for visiting the Fitbit Community.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to resolve the issue before contacting us.

@Jennifer_Au @chrissymc81, I just created a case with Customer Support. They should contact you on the next days. Please keep an eye on your inbox. 

@SHDatoo, thank you for your comments. I'm glad to hear that you received a replacement Fitbit Tracker.

@Koff_85, I just contacted Customer Support and didn't find any pending case. For further investigation please provide with more information via Private Message.

Please let us know if you have any question.

[sabbro]

 Hi!

I have experienced the same issue and attempted the recommendations of both a restart and a long restart without success. The black lines started about 2 weeks ago and now have progressed to the point aitai can't seefsee my steps and the timeitime partially. 

I love my fitbit, but I can no longer read all of the information on the screen.

Please have someone contact me to resolve the issue or replace my device. Thank you.

[Ascrnnm73]

Mine is similar. I do not feel any vibrations but I'm able to get the device turned off and can turn back on after reconnecting to the charger. My display failure is more advanced though so I really cannot see much on the screen.

[jasbradbur]

Is there any way I can get support as well. This just happened to me today right after I took it off the charger

[EdsonFitbit]

Thanks for visiting the Fitbit Community @sabbro @Ascrnnm73 @jasbradbur.

I regret to hear that you are having the same issue. Thanks for following our troubleshooting steps.

@sabbro @jasbradbur, I sent this information to Customer Support. They will let you know how to proceed as soon as possible. Please check your inbox on the next days.

@Ascrnnm73, I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will provide assistance to your case as soon as possible.

If you need further assistance, please let us know.

[sabbro]

They will not offer me more than 25% off... Here in Quebec ... With the taxes ..it's 10% on a new watch...

Thanks Fitbit for the good plan. Make a watch that doesn't synchronized and that have 15 lines and more on it after two months so I have to Buy a new one...

Thanks.

I'm sad too leave the fit bit community but it is what it is.  

[Jack1987]

Yah its cause you actually cant wear them into a pool or shower

[cecypdel]

I'm having this issue as well. I've gone through all troubleshooting procedures and the lines won't go away.

[G.Jootle]

Hey there.. 

I have the same issue.. several horizontal black lines on charge 3.. ive reset several times as described in this thread and changed clock faces several time.. then reset again.. exactly the same.. do you know what the problem could be.. how can i fix this issue.. its been like this for months and more lines have appeared as times gone on.. thankyou.. look forward to hearing from someone on the team? 

GJ