Charge 3 has black lines on screen

[Winniepooh]

My screen has got several black lines across the screen have done the reboot system but still the same please advise 

Thanks.

Moderator edit: updated subject for clarity

[Yele]

Hello. Mine has dead pixels in a horizontal row also. This is the 3rd charge 3 to fail.

Original Nov 2018 -> black screen

April 2019 -> fading screen

June 2020 -> dead pixels in december

Please replace with one that lasts more than a year.

[Step123Step]

Update: I called Fitbit customer service and takes to someone right away. He was very accommodating and super nice. Told him no one was getting back to people on forum. He said Fitbit will contact me via email. And they did immediately but said it was outside warranty. (I think I got December 2019). They gave me 35% off regular priced devices. Just received my new charge 4. There is a note that u should take off and let it dry. I showered with my charge 3 since swimming was ok. I’m hoping that keeping new one dry will prevent screen damage. Not only was charge 3 pixelated but I didn’t realize how dim it got. Charge 4 is a big difference. 

[SunsetRunner]

Thank you. Second one I’ve had do this … I simply don’t think they are sealed or that the warranty period is enough if this is a known problem. I’ve had enough and bought a Garmin instead.

[Irishbeckie]

My screen has got several black lines across the screen have done the reboot system but still the same please advise . I’ve changed the clock face but still no joy. 
how can I get this fixed??

[Misred]

Have you checked the brightness level on your fitbit? Brightness will offer "auto", "normal" and "dim". You may find that your brightness is on "dim". Put it on "normal" and you should be back in business.

[Misred]

Totally agree. This is my 4th fitbit in 4 years. This will be my last. 

[Madskell]

I commented on this forum several months ago about lines across my screen, this being my second Fitbit in 1.5 years to have this issue. I have been receiving the updates as people continue to comment with the same issues, and have seen a few responses by Fitbit with ridiculous advice to reset the Fitbit as if that’s going to change anything. Once my current Fitbit dies due to this issue, I will not be purchasing another. To be honest, it’s absurd that Fitbit has taken no measures to provide useful advice or to own up to this clearly rampant issue. 

[jennypallard]

Tried that, but no difference. It’s like several lines of pixels have gone.

Sent from my iPhone

[Yele]

Exactly. there are clearly defective batches where thousands of people report a black screen, dimming pixels and dead pixels. I upgraded to the charge 4. Let's see how many months this lasts. I'm basically leasing a fitbit device for 6 months at a time.

[Hilbean]

Hi I ended up getting a replacement one from Fitbit

Sent from my iPhone

[Levend]

After 3rd fitbit charge3 I decided to buy samsung watch3 and I bought it in
January 2021. I'm happy with it 😂😂😂

[wammor]

I have had my fit bit for one year in Jan 2nd and now I have the black lines also.

[Darbie12]

I understand where you are coming from and it is very frustrating that they haven't an answer for us.. My screen no longer has the lines through it, it is blank now.. It still works with the app but I can not longer see anything at all on the screen.  My husband went through 3 fitbits in one year with this problem and it to died with a blank screen.after his year of warranty was up.. I have no desire to buy another for a fitbit that only lasts a year.  For the cost of the fitbit I would tend to think it would last longer than a year  or a year and a half.. Their solution to fix the problem is to offer you a discount to buy another fitbit. Thanks but no thanks.. I hope you can get your problem resolved but I didn't.. I sure wish there was a solution for I used to love and depend on my fitbit.. Good luck to you!!  ")

[wammor]

13 months, no thanks, I should have given up on fitbits after my first one
burned my wrist... but I got another one and it lasted 13 months. Reading
all the reviews seems like it is a popular problem. I will probably go with
a Garmin. 35% off is not a very good deal considering I am only one month
past the warranty period. I can barely see my screen now and it wont sync
on my app.

[AndreaFitbit · Accepted solution]

Hi everyone. Thanks for trying to troubleshoot the issue with your Charge 3 as suggested here. 

At this moment, the limits of what we can do for you here on the public community forums have been reached. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

This thread is now closed. If you have a different problem, find a similar thread or post it in a new thread.