Charge 3 has black lines on the screen

[leonwong]

I purchased this charger 3 on last Thanksgiving. The first horizontal black line showed about 5 weeks ago, now there are 3 horizontal black lines on the screen. 

Could you please provide some support? Thank you!

Moderator edit: subject for clarity 

[mennen]

They have done nothing for me.  Same problem.  Poorly engineered display. This is the 3rd I’ve purchased since October 2027!  I am done with poor Fitbit quality...wait there is no quality here!!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @leonwong @mennen.

@leonwong I am sorry to hear your Charge 3 has black lines on the screen. Thanks for the details shared, I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@mennen I appreciate your participation in the Forums and sharing your experience with Customer Support regarding the same issue. I understand how you are feeling and appreciate your feedback. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I apologize for any disappointment and appreciate your understanding. 

Let me know if you have any questions.

[mennen]

I just cannot keep purchasing these ... 3 in 3 years and now 3 years and a
month I need to purchase another!! Fitbit needs to figure out how to make a
product that lasts longer!!! Display problems should be a major concern to
the company... a solution to offer a discount to encourage me to buy
another does not!!!!

[LiliyaFitbit]

Thank you for your reply, @mennen.

Thank you so much for your feedback as it helps us to keep improving. I understand how frustrating this is for you as you have been a Fitbit customer for a long time. We're constantly working on improving our devices and user experiences, and your comments are always welcome. 

If you have any questions, feel free to let me know.

[mennen]

Unless you replace this for me I will no longer be a part of the Fitbit
community. And now I have 7 black lines. 😡