Charge 3 has developed black lines across the screen

[RachP73]

Hi, I have had my Charge 3 since April. It has recently developed multiple blacj lines across the screen, spoiling the display.  I have rebooted it at least ten times.  Thank you. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @RachP73.

I appreciate your participation in the Forums and sharing that your Charge 3 has developed lines on screen. Thanks for trying to resolve this and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[AlishaIN]

I am having this same problem. Resets have not helped either. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @AlishaIN.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and would like to confirm if you've followed these steps:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.

[AlishaIN]

I already tried resets, but still have black lines on my screen.

[LiliyaFitbit]

Thank you for your reply, @AlishaIN.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

I'll be around if you have any questions. 

[AlishaIN]

I still have not heard from the customer support team. 

[LiliyaFitbit]

Thank you for your reply, @AlishaIN.

Due to recent events affecting our operations, our Support team may need more time to respond. I appreciate your patience and understanding. 

Let me know if you have any questions.