Charge 3 has developed horizontal and vertical lines running across the screen

[mudbayhippie]

Starting yesterday, my Charge 3 screen has been faded with horizontal and vertical lines running across it, making it difficult to read. It also fails to sync with my phone app a lot of the time, even when I try to manually sync it. I have tried both the short restart and the long one, detailed below to save the Fitbit the trouble of confirming the steps I took. I installed the new update, too but that didn't change anything. And, I tried restarting, then changing the clock face, then restarting again. I have had this item for less than a year. It was a replacement for another Fitbit Charge 3 that also had the same problems after less than a year. I've been extremely careful with this one, since the first one kicked the bucket after such a short time. Is this an inherent design flaw of the Charge 3?

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @mudbayhippie, thanks for stopping by in the Community Forums. I'm sorry to hear that your Charge 3's screen has developed horizontal and vertical lines, I understand how you must be feeling. Thanks for the photo attached and for your time and efforts in trying to fix the screen. I also appreciate you've been taking good care of your tracker.

Regarding your inquiry, please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[Leonie72]

This is my second charge 3. First one I had the same problems and I see a lot of other people with the same issue. 

ain’t it time for fit bit to admitt there is something wrong with the screen?