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Charge 3 has developed lines on the screen

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‎09-25-2023 20:27 - last edited on ‎09-26-2023 06:43 by Fitbit Moderator

‎09-25-2023 20:27 - last edited on ‎09-26-2023 06:43 by Fitbit Moderator

My charge 3 has developed horizontal lines going through the clock. I have already tried multiple resets (including deleting my device and setting it up again), uninstalling the app, and changing the clock face (at least 3 times and with different clocks). No change. Reached out to 24 hour chat and they don't seem to know what the issue is either. Can this issue be fixed? If so, how? 

Moderator Edit: Clarified subject

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‎09-26-2023 07:13

‎09-26-2023 07:13

Hi there, @Cfurs. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

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